Privacy Policy

Last updated: 5 November 2026

This Privacy Policy describes how Determinant s.r.o. (operating under the trade name CLARO VISA) collects, processes, stores and protects the personal data of visitors to the website clarovisa.eu and of its clients, in compliance with Regulation (EU) 2016/679 (GDPR) and Czech Act No. 110/2019 Coll. on the processing of personal data.

1. Identity and contact details of the controller

• Controller: Determinant s.r.o.
• Identification number (IČO): 19345861.
• Registered office: Holečkova 836/69, Smíchov, 150 00 Praha 5, Czech Republic.
• Registration: Commercial Register of the Municipal Court in Prague (Městský soud v Praze), Section C, File 385077.
• Email for privacy matters: hola@clarovisa.eu

2. Categories of personal data processed

To provide our services, we collect the following categories of personal data:

• Identification and contact data: first name, surname, email address, country of residence and phone or WhatsApp number.
• Immigration and academic profile data: nationality, education history, academic certificates, professional experience, previous visa history and information on declared financial means for immigration purposes.
• Documents for preparing the application file: digital copies of passports, criminal record certificates, bank statements and university acceptance letters, when the Client shares them for the advisory service.
• Booking data: the date and time of booked sessions and the answers the Client gives in the booking form.
• Transaction and payment data: payment amounts, transaction dates and payment status. Card data is processed directly and in encrypted form by Stripe (under PCI-DSS standards); Determinant s.r.o. does not store or have access to the Client’s card numbers.
• Technical browsing data: IP address, browser type, operating system and cookies required for the site to work (see our Cookie Policy).

3. Purposes and legal bases of processing

• Providing our services (Strategic Consultation, Full Visa Assistance and Specialized Support & Referrals) — Art. 6(1)(b) GDPR: performance of a contract or pre-contractual measures.
• Customer support by email and WhatsApp — Art. 6(1)(b) GDPR: contractual or pre-contractual relationship.
• Invoicing and tax obligations in the Czech Republic — Art. 6(1)(c) GDPR: compliance with a legal obligation.
• Sending resources and communications (checklists, calculators, guides) — Art. 6(1)(a) GDPR: the data subject’s express consent.
• Fraud prevention in payment processing — Art. 6(1)(f) GDPR: legitimate interest, with the safeguards provided by Stripe.

4. Recipients and processors

We share information confidentially only with the following processors, under data processing agreements (DPAs) compliant with Article 28 GDPR:

• Stripe, Inc.: payment processing.
• Calendly LLC: booking of sessions and collection of the booking form; payment for bookings is processed by Stripe.
• Google (Google Meet): video calls for online sessions.
• Brevo (Sendinblue): management of sign-up forms and sending of email communications.
• Google reCAPTCHA: prevention of spam and bots in our forms.
• Official certified translators: professionals certified by the Czech Ministry of Justice to whom documents are sent solely for their legal translation, when the Client requests it.
• Universities and consular authorities (final recipients): to whom the Client, directly or with our support, submits the documents in their application file.

We do not sell your personal data to third parties.

5. International data transfers

Some of our providers (such as Stripe and Calendly) may process data on servers located outside the European Economic Area. These transfers are carried out under the safeguards of Articles 44 to 49 GDPR, including the Standard Contractual Clauses adopted by the European Commission.

6. Retention periods

• Sensitive application documents (passports, bank statements, criminal records): deleted within a maximum of 6 months after the completion or termination of the service.
• Accounting and invoicing records: kept for 5 years for ordinary accounting purposes, and for up to 10 years to comply with tax (VAT) obligations under Czech law.
• Information contacts and inactive leads: kept for up to 24 months from the last interaction, after which they are deleted or anonymised.

7. Your rights

You may exercise the following rights at any time and free of charge: access, rectification, erasure, restriction of processing, objection, portability and withdrawal of consent. To exercise them, write to hola@clarovisa.eu, attaching proof of identity solely to confirm that the data belongs to you.

If you live in the European Union, you may also lodge a complaint with the data protection authority of your country, or with the Úřad pro ochranu osobních údajů (ÚOOÚ), the data protection authority of the Czech Republic (uoou.gov.cz).

8. Security

We apply reasonable technical and organisational measures to protect your information. No system on the Internet is 100 % secure; we recommend that you do not send particularly sensitive data through web forms unless necessary.

9. Minors

Our services are not directed at children under 16. If you believe we have received data from a minor without parental consent, contact us and we will delete it.

10. Cookies

This site uses its own and third-party cookies needed for it to work (Brevo forms, anti-spam verification, Calendly booking and Stripe checkout). See the full details in our Cookie Policy.

11. Changes to this policy

We may update this policy from time to time. We will publish the current version on this page with its update date.

Questions? Write to us at hola@clarovisa.eu.